Computer Support Scams

Criminals commonly use the names of well-known and reputable computer companies, online retailers, money transfer services and virus protection software companies to try and defraud others. These computer-related scams often claim to be with companies like Microsoft, Apple, Amazon, Norton, McAfee, PayPal and eBay, just to name a few. It is important to remember that computer scams can occur on any device that can access the internet including a smartphone and tablet. The following are some red flags to look out for to help identify some of the most reported computer-related scams:

• You receive an unsolicited contact over the phone, via email or text claiming to be from one of these companies
• They request remote access to your computer to “help” you solve a problem
• An email invoice alerts you that are you are past due on a subscription that you never signed up for in the first place
• A pop-up window appears on your screen asking you to call a number for support services
• You receive a request to “verify” personal, financial or account information
• The attempted contact is unprofessional, often with typos, from a non-business-related email service and/or the call center is extremely noisy in the background

If you recognize any of these red flags from a “computer company” or other online source, disconnect immediately. Shut down your computer or other device if necessary. Contact AARP ElderWatch if you have questions.
Recognize, Refuse, Report!
Call us Monday–Friday, 9 a.m.–4 p.m. 800-222-4444 Option 2

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